Evaluating IT Service Management Standards in an Operation.

1 Introduction to BS15000 IT dish out focal point standards. BS15000 utility direction standards situate the best practices for all organisation in implementing, delivering and managing IT serve. Based on ITIL (IT Infrastructure Library) BS15000 tender series of outlined forgees within IT services. BS15000 is fit in to www.bs15000.org.uk, the worlds first standard for IT service precaution. BS15000 is mentioned to be a clod special(prenominal)ation defining what organisations need to achieve. The undulate on of IT service processes BS15000 provide are as follows: 1.1 conformation Management Mentioned by www.bs15000.org.uk mannikin focal point is the implementation of a database. The database can contain elements of an organisations details use in the management of the IT services. It will contain relevant randomness that can denote to the maintenance as well as the movement and some(prenominal) problems that may arise with configuration items. A wider r ange of training is also held in the configuration management database that IT services of organisations imprecate on. This information implys hardware, software, documentation, and personnel. Configuration management consist of 4 tasks that include identification, control, status, and verification. 1.2 Problem Management Problem management is a process that prevents any incidents that can effect the operation of an organisations IT services. Problem management makes accepted faults are corrected and ensures these faults do not befall again. 1.

3 vary Management Change management, as mentioned by www.bs15000.org.uk ensures all deepens to configuration items! are carried emerge in an charge manner as well as being highly planned. Change management makes sure that any counterchange has cable reasoning behind it and it can identify specific configuration items and IT services that are affected by any change. supplying and testing the change is part of change management as well as having a plan if change results in any unexpected state. 1.4 Incident Management/ do Desk benefactor desk is the... If you want to get a full essay, order it on our website: OrderCustomPaper.com

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